Terms of Services


If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the website.
In these Terms and Conditions “we, our, us” refers to https://visagoviet.com.
By using this site, by sending or delivering your application(s), and/or other documents to VisaGoViet, you acknowledge reading and accepting these Terms and Conditions and agree not to violate our policies. By using this site, you convey your agreement with these Terms and Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact us page. Failure to comply with these Terms and Conditions may result in legal action and restriction of your ability to access this site. From time to time, an e-Vietnam visa may modify these Terms and Conditions. Please continue to review this agreement whenever accessing or using this site.

Processing time

+ NORMAL PROCESS: (working days). Processing time for arranging the visa pre-approval letter offered by visagoviet.com is based on the processing time frame provided by Vietnam Immigration Department – The agency directly handles your Vietnam visa application: 8.00 am – 10.30 am and 13.30 pm – 15.00 pm (GMT+7) (Include Saturday, Sunday and national holidays). Under normal circumstances, it takes in case by case of 1 or 4 working hours (In emergency, urgent service) or 2 working days (normal service), starting immediately if your application and payment are delivered to us within the above started time frames OR starting from the next working day/shift otherwise, to return visa approval letter to your registered email.
+ Weekends & Holiday ( 24/7 support): The fee may be extra charged for weekend and holiday process (Only Tourist visa available on these days, some nationalities are not able to process, email us to check if possible).
The visa letter will send to you via email immediately in case of an emergency, contact us by email, if you are not getting the visa letter from us via email.
In special cases, additional documents or confirmations may be required and processing time may be longer than usual. In such cases, we will inform you by email.
The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Visagoviet.com holds no responsibility for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.

Fees and Payments

You agree to pay all fees and charges for the service offered by VisaGoViet (including “service fee” and “stamping fee”). For the “service fee”, you pay directly to VisaGoViet to get the visa approval letter. For the “stamping fee”, you pay to the Immigration officers at Vietnam airports. Requirements and fees related to the processing of Vietnam visas are subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.


The Vietnam Immigration Department runs a no-refund policy on all Vietnam visa-related fees as they charge for work done and not per granted visas, it is therefore important that should you wish to cancel your visa application with VisaGoViet you must contact us immediately to prevent any unnecessary cost being incurred. Once your visa application status is put under “payment received” or “under processing” or an Approval letter has been made by us with the Immigration Department, we are unable to reimburse you for the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. VisaGoViet cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

Refund Policies

If for any reason you wish to cancel a service before your information was received by VisaGoViet, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into “processing” and your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be completed.

Emergency Cases

Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at the airport or Vietnam Embassy for problem-solving. If you do not, we will not be in charge of any trouble/refunding later due to this.


Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.


By using this site and our services you give e-Vietnam visa your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.


By submitting an application form, you certify that the information you provide is true and correct.
You are responsible for maintaining the confidentiality of your user ID and password, whether or not authorized by you.
You agree to notify us immediately of any unauthorized use of your user ID.
Please refer to our Privacy Statement that governs submitted and distributed information.


Visagoviet.com doesn’t warrant that all confirmation and notification will be successfully sent to your email due to objective and unexpected reasons relating to email delivery (email error, failure, etc.). You agree to contact our Support Team at least 2-3 days prior to the date of arrival if you have not received a visa approval letter yet. Visagoviet.com will not be in charge of any losses/damages arising or won’t accept any request for a refund afterward.
An applicant is responsible for checking accurate information on the approval letter. In case of mistakes, applicants are required to contact us immediately for correction and it may be a charge. Otherwise, the applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free (Except weekend –holiday or period of night time proceed), and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new visa approval letter. The process of getting a new letter of approval, again, will take 1-2 working days, so it is recommended that applicants have to check the approval letter carefully before the trip.
Vietnam visa approval letter is usually issued in a group and therefore, you may find your name, passport number and date of birth in the same letter as other people. In case you wish to have a private letter, a request should be sent to our email to [email protected] (or choose private letter option if apply online) and extra pay to get a private letter. Visagoviet.com is not to be held accountability for any issues arising from the group approval letter.
Otherwise. We’re happy and will be trying the best to help you in case (If possible).